Wednesday, 10 June 2020

COMPUTER USE

 VITALLY IMPORTANT: ALL MEMBERS (ESPECIALLY NEW MEMBERS):
READ THIS DOCUMENT BEFORE YOU USE A DWP COMPUTER.


One of the most distressing types of personal / disciplinary case that we may have to represent a member on is that of computer misuse..

It is vitally important that every member of staff realises that every key entry on a DWP system is recorded for security purposes and if you misbehave, it can all be checked back on and will be used against you. Certain computer records are marked up as having a relationship to staff and if you access one that you shouldn't, then you WILL get caught. There are also very strict rules about email and Skype use.

If you are given a relative or friend's claim to work on, DO NOT ACCESS IT.  Let your line manager know that you know the person and that you have not gone into the claim.
You should be told this by trainers at your induction and when you are first shown a Departmental computer. Of course it doesn't happen very often and we end up defending a number of staff who look up their best mate's records, their family's records, or sometimes they even look at their own records.


You can legitimately get a copy of your own record via a Freedom of information request, if you need it.
You are not allowed to access ANY benefits records without a valid business reason and supporting tasks or post.
We are trusted with sensitive customer information and the penalties for misusing the system are very severe. Accessing friends computer records and your own records counts as serious misconduct and may lead to dismissal and even to criminal prosection. There is little or no argument or defence can be made against charges of unauthorised system access.


Help us to help you. DON'T DO GET YOURSELF SACKED.
IF YOU ARE UNSURE, ASK A MANAGER OR YOUR TU REP. 


DWP acceptable use policy v2.5
(Click once to download)